BIAL to display live waiting times to passengers for every touch-point in the Terminal

Great news for passengers using Bangalore International Airport Ltd. BIAL is bringing full transparency and eliminating uncertainty. Soon display live waiting times at every touch point in our terminal.

One of the building blocks of a good passenger experience is to be able to provide robust and efficient operations, where uncertainties for passengers are removed. Partnering with Swiss company Xovis, will bring BIAL the ability to display live waiting times to our passengers for every touch-point in the Terminal. Besides full transparency for our passengers, Xovis will also provide valuable data which BIAL would be able to use to improve operational planning and execution. Our ambition is to become the most digitally advanced and efficient airport in the world that will enable seamless passenger movement, and on this journey a world-class queue management system is an important milestone.

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